Product Design Work

A sampling of my recent design work, both as an individual contributor and a design lead.

Deep-dive case studies available upon request.

COVID-19 Testing at CVS

Scheduling a Covid-19 test is one of the most important tasks for CVS customers. This services has reached millions of people who otherwise would not have visited CVS and proved that we could provide a critical service at scale for the entire United States.

As the Design Lead and UX Manager, I championed design strategy, collaborated with product and engineering leads to prioritize feature work, and facilitated alignment with other design leads. Our team of UX designers, visual designers, content strategists, accessibility designers, and user researchers worked tirelessly to create an experience that led with empathy for the millions of people relying on this critical service.

Enterprise Design System at Wayfair

The Enterprise Design System is a collection of components and usage guidelines that was used by Wayfair designers across the Enterprise organization to create consistent experiences grounded in best practices.

As the Product Design Lead, I managed a team of designers who supported other design teams across the broader Enterprise organization at Wayfair. I participated in roadmap planning, managed a backlog of design system updates, and collaborated closely with design leads across the business areas we supported to ensure the toolset we delivered was meeting their needs.

Partner Home

Partner Home is the platform used by home goods suppliers to manage all aspects of their business through Wayfair, from inventory management to shipping and delivery.

As a Product Design Lead, I worked closely with product management and designers across various teams at Wayfair who were building supplier-facing tools to re-brand from the previous name (Extranet) to Partner Home. This effort included addressing some high-priority usability concerns, such as consistency in design and functionality across products, and a visual refresh to incorporate a new logo and updated brand colors.

I led a team of designers to conduct an audit of the existing tools, prioritize the design opportunities, define new guidelines for consistency, and help evangelize the work across business units. This was the first time many of the teams worked together toward a common goal, which was a big learning and growth opportunity for the entire organization.

Media Management

Media Management is a suite of tools used by home goods suppliers to manage the images, videos, documents, and materials for the products they sell on Wayfair.

As the Product Design Lead, I worked closely with product management, engineering, and internal stakeholders to drive strategic vision for this suite of tools. I acted as lead designer on key initiatives to improve the quality of media submitted by suppliers and to provide more visibility into the current state of a supplier’s media. I conducted user research, created wireframes, and produced final high-fidelity mockups. I also supported the engineering team as they built out the new functionality.

As a manager, I also tracked and prioritized the design backlog for my team of product designers and maintained close contact with product directors to ensure our work demonstrated high quality in craft and was grounded in user research.

BILT: Assembly Made Easy

BILT is a mobile app that makes product assembly easy and fun with audio-guided interactive 3D instructions.

As the UX Lead for BILT, I worked on all aspects of the design process from the ground up. I planned and moderated usability tests, conducted exploratory research, created sketches and wireframes, and collaborated closely with the Visual Design, Development, and Product Management teams. As our design team grew, I also managed scheduling/prioritization of features and guided responsibilities of junior team members across several locations, including Boston, San Francisco, and Shanghai.

The design work on BILT has received several industry awards and has been granted multiple patents.

Awards:

• 2016 Webby Award Honoree in Mobile Sites & Apps: Services & Utilities Category

• 2016 IxDA Award Shortlisted in Disrupting Category

• 2015 Gold UX Award: Best UX for Integrated Physical-Digital Solutions

• 2015 Appy Award in Home/Garden/Interior Design/Lifestyle Category

Patents:

• Enhanced information delivery facility

• System for enhanced display of information on a user device

SAP Scouting

SAP Scouting empowered football franchises in the NFL to evaluate, identify and acquire the talent that fuels their teams’ on-field success.

As interaction designer, I worked on a team of other interaction and visual designers to create a scouting solution for NFL teams, including the San Francisco 49ers and the Washington Redskins. I contributed to several key workflows in the application, including the Player Profile, Player Comparison, and the Team Roster view. I also worked on storyboards to illustrate new workflows and conducted usability tests with customers.

The design work on SAP Scouting was recognized at the IxDA Awards in 2014, winning the People's Choice Award and recognized as a finalist in the Optimizing category. 

CXO Dashboard

The CXO Dashboard empowered C-level executives to view important financial and market information about their business at a glance.

As interaction designer, I worked on a team of other interaction designers, visual designers, and user researchers to create a proof of concept tool for C-level executives at Colgate. I participated in user interviews, ideation, storyboarding, user flow definition, and wireframing. The final designs were well received and were later productized by a different team at SAP.